If you’ve encountered the PlayStation error code CE-33986-9, you’re not alone. This error tends to appear when your PS4 or PS5 is trying to connect to the PlayStation Network (PSN) but encounters issues—often due to network configuration or connectivity troubles. The good news? It’s usually easy to troubleshoot on your own, and no technical expertise is required. In this guide, we’ll take you step-by-step through the ways to resolve this pesky error and get back to gaming without interruption.
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What Does Error CE-33986-9 Mean?
Error CE-33986-9 typically appears during the PSN connection test and indicates a failure at the stage where the system tries to obtain the NAT type. This is crucial because NAT type influences the quality and ability of your device to connect with PSN and other players online.
The most common causes of this error include:
- Your router’s NAT settings are incorrectly configured
- A temporary or region-specific issue with PSN servers
- Weak or unstable internet connectivity
- Blocked ports on your firewall or router
Steps to Fix Error CE-33986-9
Before diving into complicated fixes, try the following basic steps first. Often, a simple restart or network refresh can solve the issue.
1. Check PlayStation Network Status
Before you troubleshoot on your end, visit the Official PSN Network Status Page to ensure that the servers aren’t down. If there’s an outage, you’ll just need to wait until Sony resolves it.
2. Restart Your Console and Router
A good old-fashioned restart can often clear up minor connectivity glitches:
- Turn off your PlayStation completely
- Unplug your router/modem from the power source
- Wait 30 seconds
- Reconnect everything and turn your devices back on
After this, try running the internet connection test again from your console.
3. Configure Network Settings Manually
If automatic detection isn’t cutting it, set up your internet connection manually on your console:
- Go to Settings > Network > Set Up Internet Connection
- Choose either Wi-Fi or LAN, depending on your setup
- Select Custom
- Choose your IP address settings (usually automatic is fine)
- Set MTU to automatic
- Set Proxy to “Do Not Use” unless required by your network
This allows the console to better detect and negotiate NAT type and communication protocols.
4. Enable UPnP on Your Router
UPnP (Universal Plug and Play) helps devices automatically configure port forwarding. If your router supports it:
- Log into your router’s admin panel (usually via a browser and IP like 192.168.1.1)
- Find the UPnP setting and make sure it’s enabled
- Save changes and reboot the router
5. Forward Required PSN Ports
Manual port forwarding may be necessary if UPnP doesn’t work. Forward the following ports to your PlayStation’s IP:
- TCP: 80, 443, 3478, 3479, 3480
- UDP: 3478, 3479
This can often ensure a stable NAT connection. Be sure to assign a static IP address to your console before doing this.
6. Use a Wired Connection
If you’re currently using Wi-Fi, consider switching to a direct Ethernet cable connection. This can reduce packet loss and latency, improving your NAT type recognition and overall connectivity.
Still Experiencing the Error?
If none of the above steps work, consider doing the following:
- Contact your ISP: There may be restrictions or limitations in place that affect NAT type detection
- Reset your router to factory settings if settings were previously misconfigured
- Reach out to PlayStation Support for more specific guidance
Stay Ahead of Network Issues
Understanding your network and NAT type is crucial for uninterrupted gameplay. Regularly testing your connection and ensuring your router is optimized for gaming can save countless hours of frustration down the line. You might even want to invest in a gaming-grade router for enhanced bandwidth management and latency control.
With these steps, resolving error CE-33986-9 should be straightforward. Happy gaming!
